FAQs
HOW MUCH IS SHIPPING & HOW FAST DO YOU SHIP?
- Shipping is a flat rate of $8.5.
- Orders $75 and above ship FREE
- Orders typically ship within 3 business days, M-F, excluding holidays.
- A tracking confirmation email is sent when shipping is initiated. Be sure to check your spam, junk, others folders for the auto-generated tracking email from Palmer Preston.
- Save Palmer Preston to your inbox, that way your tracking email shows up where you want it.
I HAVE A QUESTION, HOW DO I GET HELP?
Please reach out to us at Support@PalmerPreston.com with any questions you may have. We try our best to answer as quickly as possible during business hours. Always include your name and order # when possible to ensure the team can assist as efficiently as possible.
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied, you can return any products that are not listed as final sale, within 7 days from the date that your items were delivered. You will receive a full credit minus the initial shipping cost to you. To be eligible for a return and full credit, your item must be in original unused/new condition, with tags attached/original packaging. Please send an email prior to shipping ANY returns to Support@PalmerPreston.com, include your order # and item(s) you wish to return. Thank you.
***Shipping costs for any returns are the responsibility of the consumer. Paid shipping costs are non-refundable, credits only apply to purchased products.
Refunds/Exchanges:
Upon inspection of returned goods you will receive an email notification of your processed credit. Typically within 24-48 business hours after return delivery arrival. We do not accept exchanges, as we do not have a storefront you can walk into and swap. If the item you love is available in the alternate size you need, add it to cart and check out before it is gone.
Sale items & Weekly Door Buster Goods:
All goods that end in .99 are FINAL, and are not eligible for credit, refund, or exchange. All items marked down 50% or greater from original price are final, these items would be noted in the product specific description. Any and all sale items, made to order items, pre-order items, custom order items, undergarments, bodysuits, gift with purchase items, gift cards, or door buster deals are not eligible for return, refund, credit, or exchange.
I RECEIVED AN ITEM THAT IS DAMAGED, WHAT DO I DO?
If you have received an item that was damaged or defective you must reach out to us via email within 3 days of receiving your order. The email to reach us is Support@PalmerPreston.com; Please put in the subject line DEFECTIVE. Please provide us with a picture of the damaged area as well as the order number. All damaged or defective items found after 3 days of receiving your order will be assessed a restocking fee upon return. Once an item has been worn or washed, we are unable to issue a refund or offer a replacement. Your pet or your ring causing a snag in a knit sweater is not a damage we are responsible for. Please use good judgement and common courtesy when submitting any reports of damages. We never wish for a consumer to pay postage to mail back a valid damage or valid defective item. Please do not pop it in the mail. Let us help you in replacing it (when possible), or refunding accordingly.